Throughout 1994, AQUAS have retained an excellence management system to AS/NZS ISO 9001. Above this phase, to reflect our experience as auditors and business consultants, our management system philosophy has repeatedly been challenged and enhanced. As a company, AQUAS have reviewed or audited factually hundreds of management systems, and have found that most persist to struggle with huge, unwieldy systems and manuals, which add little real value.
Many companies have question in their mind how they can get better their relevance and usability of their documented systems, while still meeting the requirements to relevant standards. In reply to these queries, AQUAS present our own manual as an example of a concise, focused and "readable" system manual which also deal with the needs of ISO9001: 2000. This system has also developed to address the needs of AS/NZS ISO14001:2004 and AS/NZS 4801.
Our management system manual was created to find number of important aspects, as follows:
In short, we wanted to describe those aspect of the management of our business that are important to ensure both our profitability and the retention of satisfied clients.
In difference to manuals developed by most companies, we needed a very brief manual, which could be simply understand and handed to clients or issued as part of our proposals. Keeping the manual short and brief was spot as solution to make sure that it could be easily updated and used efficiently as an induction tool. We needed the manual to dual as a marketing brochure, which would explain the services provided by AQUAS and the internal systems we had developed for effective delivery of these services to our Clients. In brief we need to explain those features of the management of our business that are key to ensure both the profitability and retention of satisfied clients.
We wanted the manual to present our story and our services in a rational order - free from the standards compliance approach of most quality, safety, or Environmental Management systems.
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